To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

 

Exchanges?

You can return your items for an exchange within 30 days.

Are there any charges for return?

  • YES - UK orders using the Collect + or InPost label provided will be deducted £4.95 for the return. Or you can choose an aternative courier to return your items
  • Orders above £100 are eligable for free returns (UK cusotmers only)
  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2 working days.
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